Shipping policy

Effective Date: December 26, 2025

This Shipping Policy applies to purchases made on ezcopilot.com. Marketplace purchases (Amazon/Etsy) follow the marketplace shipping terms.

1. Where We Ship

We ship worldwide, subject to carrier availability and legal restrictions. Even if we generally ship to a destination, we may decline shipments where prohibited by law or carrier rules.

We ship from Florida, USA.

2. Processing Time

Typical processing time is 1–2 business days (excluding holidays and high-volume periods). Custom/personalized items may take longer depending on the product and customization requirements; estimated timing is shown at checkout or communicated by us.

3. Shipping Methods and Carriers

We ship using carriers such as:

  • USPS

  • UPS

  • FedEx

Available shipping methods (Standard, Expedited) and pricing are shown at checkout.

4. Free Shipping Promotions

We may offer free shipping on qualifying orders (for example, orders over $35). Eligibility, locations, and applicable methods are shown at checkout.

5. Tracking

We provide tracking for shipments where the carrier supports tracking. Tracking information is sent when your order ships.

6. International Shipping, Duties, and Taxes

For international orders:

  • You are responsible for import duties, taxes, and fees charged by your country.

  • Carriers or customs authorities may require payment before delivery.

7. PO Boxes and APO/FPO

We ship to:

  • PO Boxes (where supported by the carrier/service selected)

  • APO/FPO addresses (where supported)

We do not ship to freight forwarders.

8. Shipping Insurance

Shipping insurance is included.

9. Delivery Issues: Delays, Lost Packages, and Wrong Address

A) Shipping Delays

Delivery dates are estimates. Weather, customs, peak seasons, and carrier disruptions can delay shipments.

If we cannot ship by the time we promised (or within the time required when no time is promised), we will notify you and provide options, including cancellation/refund where applicable.

B) Lost Packages

A package is treated as lost if:

  • the courier reports it lost, or

  • it has not arrived 10 days after its expected delivery date

If confirmed as lost, we will reship.

C) Wrong Address Entered by Customer

If you enter an incorrect or incomplete shipping address and the package is returned or undeliverable:

  • We can reship, but reshipping is at customer cost.

10. Damaged in Transit

If your order arrives damaged:

  • Contact info@ezcopilot.com within 3 days of delivery

  • Include photos of the item and packaging

If confirmed, we will replace the item.

11. Contact

Shipping questions: info@ezcopilot.com