Refund policy

Effective Date: December 26, 2025

This Returns Policy applies to purchases made on ezcopilot.com. Marketplace purchases (Amazon/Etsy) follow the marketplace’s return process and rules.

1. Lifetime Guarantee (What it Means)

We offer a lifetime guarantee on eligible EZ Copilot® physical products purchased from our Site.

As long as the item is not destroyed beyond reasonable use, you may request help under this policy. “Destroyed” includes, for example, a checklist that is shredded, melted, or otherwise unusable. Normal wear and tear, scuffing from cockpit use, or aging does not automatically void the guarantee.

2. What’s Not Eligible

A) Custom/Personalized Items

Custom/personalized items are not eligible for change-of-mind returns (because they’re made to your specifications).

However, custom items may still be eligible for replacement if they are defective, damaged in transit, or produced incorrectly compared to your submitted customization details (see Sections 4–6).

B) Clearance Items

Items labeled Clearance are final sale for change-of-mind returns.

Clearance items may still be eligible for replacement if they are defective or damaged in transit.

3. Return Options

Depending on the situation and eligibility, we may offer:

  • Refund to original payment method

  • Store credit

  • Exchange

  • Replacement (our default approach for defects)

4. Defects and What Counts as “Defective”

Examples of “defective” include:

  • Laminate peeling away

  • Cuts, tears, or failures that indicate a manufacturing defect

  • Abnormal damage that is not consistent with reasonable use (we’ll evaluate case-by-case)

For confirmed defects, our standard resolution is replacement.

5. Damaged in Transit (Reporting Window)

If your order arrives damaged:

  • Report it within 3 days of delivery

  • Provide photos (item + packaging)

If confirmed, we will replace the item. We may require additional information to support a carrier claim.

6. Lost Packages

A package is treated as lost if:

  • The courier reports it lost, or

  • It has not arrived 10 days after its expected delivery date

If your package qualifies as lost, we will reship the order.

7. Return Shipping Costs

  • If the return is due to a confirmed defect, transit damage, or our error: we cover return shipping (or we may choose to resolve with replacement without requiring a return, at our discretion).

  • For non-defect returns: customer pays return shipping.

8. How to Start a Return

To start a return request:

  • Log in to your Shopify customer account on ezcopilot.com and request a return, or

  • Email info@ezcopilot.com

We may refuse or delay returns sent without approval, at our discretion.

Return address:
EZ Copilot, LLC
3030 W Kelly Park Rd., Ste 102 PMB 126
Apopka, FL 32712

9. Refund Timing

If a refund is approved:

  • Refunds are typically issued within 7–10 days after we receive and inspect the returned item (or after approval if we don’t require return shipment).

Original shipping costs:

  • If a return results in a refund under this policy, original shipping is refunded (as stated at the time of refund approval and subject to any legal requirements that may apply).

10. Cancellations

You may request cancellation before shipment by contacting info@ezcopilot.com. If the order has already shipped, it will be handled under this policy.

11. EU/UK Consumer Right of Withdrawal (If Applicable)

If you are a consumer in the EU/UK, you may have a statutory right to withdraw from an online purchase within 14 days of delivery, with certain exceptions (including many personalized/custom goods). We do not limit those statutory rights.